REFUND POLICY
RETURNS
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Our policy has a duration of 45 days. If 45 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a refund, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.
There are different types of goods that are exempt from return. Perishable goods such as food, flowers, newspapers or magazines can not be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases.
Additional non-returnable:
* Gift Cards
* Downloadable software products
* Some products for health and personal care
To complete your return, we need a receipt or proof of purchase.
Please do not return the purchase to the manufacturer.
There are some situations where only partial refunds can be guaranteed: (if applicable)
* Any object that is not in its original condition, that is damaged or missing for reasons beyond our control.
* Any item that is returned more than 45 days after shipment.
Returns (if applicable)
Once your return has been received and checked, we will send you an email to inform you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a number of days.
Late or Lost Refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially dispatched.
Next step, contact your bank. It often takes some time before the refund is sent out.
If you have followed all these steps and have not yet received a refund, please contact us at contact@gustavogiorgini.com
Items on offer (if applicable)
Only items at normal price will be refunded, unfortunately the products on offer can not be refounded.
Exchanges (if applicable)
We only replace defective or damaged items. If you need to change it with the same article, send us an email to contact@gabriel-gibson.com and send the article: 16 villa des Buttes Chaumont, Paris, 75019, France.
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit for the value of the return. Once you receive the item, you will be sent a gift voucher.
If the item was not marked as a gift at the time of purchase, or if the gift was sent to the buyer for later delivery, we will send a refund to the buyer and he will know about your return.
Shipping
To return the product, you must send them to: 16 villa des Buttes Chaumont, Paris, 75019, France.
You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on your place of residence, the time required to receive the replaced product may vary.
If you are shipping a product worth more than $75, you should consider using a traceable shipping service or secure comparison for shipping. We do not guarantee that we will receive your return.
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Our policy has a duration of 45 days. If 45 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a refund, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.
There are different types of goods that are exempt from return. Perishable goods such as food, flowers, newspapers or magazines can not be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases.
Additional non-returnable:
* Gift Cards
* Downloadable software products
* Some products for health and personal care
To complete your return, we need a receipt or proof of purchase.
Please do not return the purchase to the manufacturer.
There are some situations where only partial refunds can be guaranteed: (if applicable)
* Any object that is not in its original condition, that is damaged or missing for reasons beyond our control.
* Any item that is returned more than 45 days after shipment.
Returns (if applicable)
Once your return has been received and checked, we will send you an email to inform you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a number of days.
Late or Lost Refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially dispatched.
Next step, contact your bank. It often takes some time before the refund is sent out.
If you have followed all these steps and have not yet received a refund, please contact us at contact@gustavogiorgini.com
Items on offer (if applicable)
Only items at normal price will be refunded, unfortunately the products on offer can not be refounded.
Exchanges (if applicable)
We only replace defective or damaged items. If you need to change it with the same article, send us an email to contact@gabriel-gibson.com and send the article: 16 villa des Buttes Chaumont, Paris, 75019, France.
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit for the value of the return. Once you receive the item, you will be sent a gift voucher.
If the item was not marked as a gift at the time of purchase, or if the gift was sent to the buyer for later delivery, we will send a refund to the buyer and he will know about your return.
Shipping
To return the product, you must send them to: 16 villa des Buttes Chaumont, Paris, 75019, France.
You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on your place of residence, the time required to receive the replaced product may vary.
If you are shipping a product worth more than $75, you should consider using a traceable shipping service or secure comparison for shipping. We do not guarantee that we will receive your return.